Medical Office Assistant (Full-Time)

ABOUT THE COMPANY: Doherty Nutrition is a small and quickly growing private practice that provides nutrition counseling and consulting services in the North Dallas area.  We provide nutrition services that range from individual counseling, group classes, public speaking engagements, and consulting projects.  We are on a mission is to take the stereotype of “diet” out of dietitian and make working with a dietitian simple, fun, and realistic.

ABOUT THIS POSITION: The Medical Office Assistant plays a vital role in the dietitian office and in many respects, is the “face of the company.” This position requires excellent interpersonal skills, a friendly and outgoing personality, and the ability to multi-task autonomously in a fast-paced healthcare environment. The position will be responsible for managing 5-6 clinicians, administrative tasks, and insurance billing.

PRIMARY JOB DUTIES:

  • Answering phone calls and handling patient calls as appropriate
  • Scheduling and confirming patient appointments
  • Managing of practice schedule
  • Greeting patients/checking-in and checking-out patients
  • Verifying insurance eligibility and benefits with health plans
  • Informing patients of upcoming appointments and estimated cost
  • Documenting in electronic medical records (EHR)
  • Managing fax inbox
  • Follows up with patient to reschedule any missed appointments
  • Referrals – identify when a referral is required and reach out to appropriate physician
  • Referrals on file – verifying referrals are current and under the appropriate physician
  • Recognize issues with patient coverage (out of network coverage, inactive insurance, wrong PCP)
  • Knowledge of plan types – HMO, PPO, POS, EPO
  • Knowledge of insurance portals – Availity, UHC LINK, HCP for Cigna
  • Meet productivity standards to ensure benefits are completed in a timely manner

REQUIRED QUALIFICATIONS & CERTIFICATIONS:

  • 2+ years of medical office experience
  • 1+ year of hands on insurance claim / billing experience
  • Exceptional customer service and communication skills, verbal and written
  • Exceptional autonomous skills – can perform a job successfully with little direction
  • Exceptional prioritization skills – knows what needs to be done first and what can wait
  • Exceptional communication skills – can communicate clearly with many different stakeholders

PREFERRED QUALIFICATIONS & CERTIFICATIONS:

  • Bilingual – English & Spanish
  • Medical billing certification

MENTAL/PHYSICAL REQUIREMENTS:

  • Ability to work well under pressure with diverse groups of professionals and providers
  • Requires reasoning ability and good independent judgment
  • Must demonstrate sensitivity to cultural differences within team and community
  • May require working under stressful conditions, irregular hours, and frequent interruptions
  • Work may involve prolonged periods of sitting, standing, lifting, bending, reaching and the ability to push or pull items weighing 30 pounds or less
  • Required to operate computer keyboard, mouse, and monitor