Medical Receptionist/Office Admin (Part-Time)

ABOUT THIS POSITION: The Medical Office Assistant plays a vital role in the dietitian office and in many respects, is the “face of the company.” This position requires excellent interpersonal skills, a friendly and outgoing personality, and the ability to multi-task autonomously in a fast-paced healthcare environment. The position will be responsible for managing all incoming calls, client scheduling for 7 – 10 clinicians, greeting and signing in clients, and other general administrative tasks.

Note that this is a part time converting to full time role. This role is initially a 20-hour per week part time role. As our team continues to grow and the individual in this role is successful, we have plans to convert this to a full time, 40-hour per week role that includes all company benefits in fall of 2021 or sooner.

PRIMARY JOB DUTIES:
The Essential Job Functions are:

• Answering phone calls and handling patient calls as appropriate
• Scheduling and confirming patient appointments
• Managing of practice schedule
• Greeting patients/checking-in and checking-out patients
• Verifying insurance eligibility and benefits with health plans
• Informing patients of upcoming appointments and estimated cost
• Documenting in electronic medical records (EHR)
• Managing fax inbox
• Follows up with patient to reschedule any missed appointments
• Referrals – identify when a referral is required and reach out to appropriate physician
• Referrals on file – verifying referrals are current and under the appropriate physician
• Recognize issues with patient coverage (out of network coverage, inactive insurance, wrong PCP)
• Knowledge of plan types – HMO, PPO, POS, EPO
• Meet productivity standards to ensure benefits are completed in a timely manner

REQUIRED QUALIFICATIONS & CERTIFICATIONS:

• 2+ years of medical office experience
• Exceptional customer service and communication skills, verbal and written
• Exceptional autonomous skills – can perform a job successfully with little direction
• Exceptional prioritization skills – knows what needs to be done first and what can wait
• Exceptional communication skills – can communicate clearly with many different stakeholders

PREFERRED QUALIFICATIONS & CERTIFICATIONS:

• Bilingual – English & Spanish
• Medical billing certification
• Knowledge of insurance portals – Availity, UHC LINK, HCP for Cigna
• 1+ year of hands on insurance claim / billing experience

MENTAL/PHYSICAL REQUIREMENTS:

• Ability to work well under pressure with diverse groups of professionals and providers
• Requires reasoning ability and good independent judgment
• Must demonstrate sensitivity to cultural differences within team and community
• May require working under stressful conditions, irregular hours, and frequent interruptions
• Work may involve prolonged periods of sitting, standing, lifting, bending, reaching and the ability to push or pull items weighing 30 pounds or less
• Required to operate computer keyboard, mouse, and monitor